Callers say what they need in their own words. AI understands the request, your rules decide who gets it, and it lands — with context — on the phone your staff already carry. No phone tree. No app. No one person's cell as the switchboard.
Most teams are living with one of these right now — and both cost the same thing.
Both ends lose the same things:
RouteSide replaces the human switchboard and the robotic phone tree with the same move: callers just say what they need, and it reaches the right person.
Follow a single inbound call as RouteSide answers it, understands it, routes it by your rules, lands it on a teammate's phone, and writes the whole journey down.
David says what he needs in his own words — no menu, no "Press 1," no one's personal cell.
Caller matched to a client record, intent and urgency classified, and a one-line summary drafted for whoever it's routed to.
Schedules, on-call hours, and fallbacks pick the right person.
Reply Y to take the call. No app. No login. Her number stays hidden.
Triage, rule, accept, bridge — 7 events, 34 seconds, one call handled.
A text travels the same five steps — read, matched to your rules, delivered to the right phone, and written to the log.
A text or an MFA code travels the same five steps — read, matched to your rules, delivered to the right phones, and written to the log.
That whole journey took seconds.
No one navigated a phone tree. The right teammate handled it from the phone they already carry. And your organization has a record of every step.
RouteSide plugs into your existing phone setup. One admin configures the rules once — staff just keep using their own phones, their own numbers. No app to download. No login to create. No training required.
Call routing and text routing work together on the same platform, with one set of rules and one shared history.
Under both, the same architecture: AI understands each call and text — your rules decide who gets it. Every decision is logged.
Under all three, the same architecture: AI understands each call, text, and code — your rules decide who gets it. Every decision is logged.
Your shared logins shouldn't live on one employee's personal phone. RouteSide intercepts MFA codes sent to your organization-owned number and routes them to the right approved people — automatically, with a full audit trail.
When someone texts your organization's number, AI reads what it's about and your rules send it to the right person or team. After accepting, staff can reply as your organization or text the person directly from their own number.
Every inbound call is answered and understood by AI — then your rules route it to the right person, with context, before they pick up. Staff answer on the phone they already use, while the caller continues to see your organization number. Every outcome is logged.
Admins configure the rules once. Staff keep using their normal phones. RouteSide handles the routing in the background.
Start with a new RouteSide number, or bring your organization's existing number.* Use it for inbound calls, texts, or both. The number belongs to you — not a person.
Start with a new RouteSide number, or bring your organization's existing number.* Use it for MFA codes, inbound calls, texts, or all three. The number belongs to you — not a person.
Setup is a guided conversation, not a form: describe your people, what each person handles, and when they're available — RouteSide drafts the routing rules, schedules, and fallbacks for you to review and adjust anytime.
Staff receive calls and texts directly on their own phones — no new app to check. Accept or decline a call with a single text reply. Keep personal numbers hidden whenever you choose to.
Staff receive calls, codes, and texts directly on their own phones — no new app to check. Accept or decline a call with a single text reply. Keep personal numbers hidden whenever you choose to.
* Use a brand-new number, forward your existing one, or port it fully. Most teams start with a new or forwarded number and move their main number only when they're ready.
One platform for calls, texts, optional privacy, and the audit trail to back it all up.
One platform for calls, texts, verification codes, optional privacy, and the audit trail to back it all up.
Claim a managed phone number for your org. Use it for call routing and organization-number texting. The number stays with you even as people change roles or leave.
Claim a managed phone number for your org. Use it for MFA, call routing, and organization-number texting. The number stays with you even as people change roles or leave.
Set weekday hours, on-call rotations, and after-hours fallbacks once. RouteSide follows the schedule and escalates to the next person when no one answers.
When a verification code arrives, RouteSide detects the service, matches your routing rules, and forwards the code to the right approved people — automatically.
Callers briefly explain why they're calling. AI classifies intent and writes a one-sentence summary — then your rules route the call to the right person, with context, before they even pick up.
Staff receive a text: call summary, caller name, reason. Reply Y to accept, N to send to voicemail. No app to open. No dashboard to check.
Calls connect to the right person's real phone while staying under your organization number. You choose whether staff phones display your organization number or the caller's number.
Every call route, accept/decline, and rule change is logged. Know who was reached, which rule triggered, and what happened when someone was offboarded.
Every code delivery, call route, accept/decline, and rule change is logged. Know who got the code, which rule triggered, and what happened when someone was offboarded.
Inbound texts to your organization number are read by AI and routed to the right person or team. After accepting, staff can reply as your organization or text the person directly.
Robocalls and junk texts are filtered before triage ever runs, so they never reach your staff's phones. Blocked attempts are still logged — nothing disappears silently.
Use a default greeting, write a script and generate a voice, or record a personal greeting from a real team member — so callers always hear your organization, not a generic robot.
The Overview dashboard rolls every routed call and text into week-over-week stats — and every number traces back to a line in the audit log. An example week, from a demo organization:
The Overview dashboard rolls every routed call, text, and code into week-over-week stats — and every number traces back to a line in the audit log. An example week, from a demo organization:
RouteSide is designed for organizations where personal phone numbers and manual handoffs have quietly become operational infrastructure.
RouteSide is designed for organizations where personal phone numbers, shared logins, and manual handoffs have quietly become operational infrastructure.
Pastoral care calls, volunteer messages, and donor questions reach the right person — without exposing personal cell numbers.
Pastoral care calls, volunteer messages, donor questions, and shared account codes reach the right person — without exposing personal cell numbers.
Route urgent client messages and account-specific handoffs by client, team, or service area.
Route client MFA codes, urgent client messages, and account-specific handoffs by client, team, or service area.
Stop making one admin the switchboard for every call, message, and routing decision. Define the rules once, then let RouteSide handle the handoff.
Stop making one admin the switchboard for every code, call, and routing decision. Define the rules once, then let RouteSide handle the handoff.
Route tenant issues, maintenance calls, showing requests, field-team messages, and after-hours escalations to the right person.
Help families, patients, parents, caregivers, and staff reach the right role — without spreading personal phone numbers across the organization.
Route new intake calls, client questions, and document requests to the right attorney, advisor, paralegal, or admin.
Route new intake calls, client questions, document requests, and access codes to the right attorney, advisor, paralegal, or admin.
Start with useful monthly allowances, then pay only when your routed usage goes beyond them.
AI-powered call and text routing, together in one subscription.
Request early accessNew workspaces pay a one-time $19 carrier registration setup fee with their first payment.
The one-time $19 setup fee is not included in this monthly estimate.
Incoming texts are free. Long outgoing messages can use more than one carrier segment.
Each billable customer conversation uses one continuous clock and is rounded up once.
$39 first month + one-time $19 setup. Usage overages are billed after use.
For MFA codes and verification texts.
For inbound text routing with a reply choice on every conversation.
For routing calls to the right person with AI-assisted triage.
For calls, texts, and MFA codes together. Save $7/mo vs. buying all three.
Start with a base plan, then estimate how much RouteSide will route for your team each month.
Verification codes that arrive on your org number. Each one is a single MFA Event.
Each code is one MFA Event ($0.25). RouteSide then delivers it as one Routed SMS ($0.05) per person — so 1 code to 4 people is 1 event + 4 texts.
Inbound texts RouteSide routes, hands off, or relays to the right person.
Minutes RouteSide spends routing or connecting calls for your team.
RouteSide estimates this automatically from your routed SMS and calls — no need to set it yourself.
Every plan includes one managed number. Add more if you want separate numbers for calls, SMS, client workspaces, or departments.
Every plan includes one managed number. Add more if you want separate numbers for MFA, calls, SMS, client workspaces, or departments.
* AI Triage events are estimated automatically from your routed SMS and calls. This is an estimate — final pricing may vary for high-volume usage, multiple organizations, MSPs, or advanced compliance needs.
Charged once when a verification code arrives on your org number and reaches RouteSide — one incoming code, one event, no matter how many people it's sent to. Delivering it to each person is a separate Routed SMS.
Each text RouteSide sends out — including every routed message and staff notification. A message fanned out to 4 people is 4 Routed SMS.
Each text RouteSide sends out — including every delivery of an MFA code to a person, plus message routing and staff notifications. A code sent to 4 people is 4 Routed SMS.
Minutes RouteSide spends routing or connecting calls for your team.
Any time RouteSide uses AI to understand, summarize, or classify a call or text.
Add a separate managed number dedicated to MFA and verification code routing.
Add more numbers for separate teams, departments, or client workspaces.
RouteSide is priced so small teams can start without overpaying. A small organization with light usage can keep costs low, while larger teams only pay more as RouteSide routes more for them.
A Routed SMS is any text RouteSide sends, receives, forwards, or relays as part of routing a message or staff notification.
A Routed SMS is any text RouteSide sends, receives, forwards, or relays as part of routing a code, message, or staff notification.
An MFA Event is charged once when a verification code arrives on your org number and reaches RouteSide — one incoming code, one event. RouteSide then sends that code out to the right people, and each delivery is a Routed SMS. So one code sent to 4 people is 1 MFA Event ($0.25) + 4 Routed SMS ($0.20) = $0.45 total.
AI Triage is when RouteSide uses AI to understand, summarize, or classify a call or text so it can be routed to the right person.
Billable call minutes begin only when the customer connects with RouteSide AI or a person. AI-to-person is one continuous clock, rounded up once. Attempts that end before either connection, organization voicemail, and returned callbacks that reach only customer voicemail are free; a returned callback is billable only when the customer and person connect.
Yes. Every plan includes one managed RouteSide number. Additional SMS/Call numbers are $5/month each.
Yes. Every plan includes one managed RouteSide number. Additional Access numbers are $10/month each; additional SMS/Call numbers are $5/month each.
Yes. RouteSide is designed so small teams can start with a low monthly plan and only pay more as usage grows.
Larger organizations, agencies, MSPs, and teams with multiple numbers or client workspaces can contact us for custom organization pricing.
And your callers should never meet a phone tree. Set up RouteSide in minutes: admins configure the rules, staff keep their normal phones, and every call and text reaches the right person — logged.
And your callers should never meet a phone tree. Set up RouteSide in minutes: admins configure the rules, staff keep their normal phones, and every call, text, and code reaches the right person — logged.